Customer service is as important at Bell Laboratories as manufacturing quality products. From Bell's team of in-house service representatives to its domestic and international technical representatives, Bell employees strive for top-rated service and support for Bell customers.
Whatever the requirements of an order - from registering products to shipping them overseas - Bell's staff "goes the extra mile" to ensure that orders arrive promptly and safely anywhere in the world.
Customer Service Representatives
Bell's friendly and courteous service representatives efficiently take orders, respond to the status of orders, and supply customers with product information. They also assist pest control operators in locating Bell distributors in their area. To facilitate customer orders, Bell Laboratories receives orders via the mail, fax, EDI and its toll-free telephone number which puts customers directly in touch with an in-house service representative.
Prompt Domestic and International Shipping
Bell normally ships domestic orders within one day and international orders within five days. Customers are notified of any shipping delays. Orders are prepared with care and shipped through the most reliable carriers. With international orders, Bell's staff offers invaluable expertise in registering and marketing products, as well as in preparing and legalizing documents for shipping.
Bell's U.S. and European shipping departments take special care when shipping all orders, whether it's across town or across the world. Products are shipped on skids and shrink wrapped to ensure that they arrive at their final destination in good condition.
Bell Laboratories has more than 50 labels for concentrates, active ingredients and baits registered with the U.S. Environmental Protection Agency (EPA). Bell has rodenticides registered for use in every state in the United States. Some products also have 24(C) labels which provide supplemental registration of products for specialized use in designated states. Bell products are packaged with full labels, approved by the EPA. Additionally, end-use packaging contains Material Safety Data Sheets (MSDS) which give critical safety and health-related information on the product.
In addition to our domestic offering, Bell continues its work with foreign governments to register numerous bait products. Bell baits are currently registered and sold in over forty countries on six continents.
Bell Technical Representatives & Sales Managers
Bell's technical representatives and sales managers lead the pest control industry in customer support, training, and education. Each year, they spend countless hours training thousands of pest control technicians through training programs sponsored by Bell distributors, as well as state and local pest control associations. Their knowledge of rodent behavior and rodent control techniques enables them to work side-by-side with Bell distributors and Pest Management Professionals (PMP)s solving rodent infestation problems and answering questions about Bell's rodent control products. Through these relationship, Bell is also able to quickly address the needs of its customers for new products and to initiate service that is unmatched in the industry.
Advertising and Promotional Materials
Bell's advertising program supports Bell distributors in their advertising and sales efforts year-round, not just in the busy pest control season. Customized product literature, videos, digitized images and advertisements describing Bell's products are designed to enhance a distributor's marketing program and sales.
Annually, Bell publishes a product and label catalog which details Bell's line of rodent control products. The catalog includes photos and descriptions of products, along with complete specimen labels and Material Safety Data Sheets.
To keep the pest control industry informed of relevant issues and product news, Bell Laboratories publishes a newsletter, The Bell Report, which reaches more than 15,000 readers in the U.S. and Canada. An international edition serves Bell's overseas markets.